❓ Wallet Support & Help

Let's cut through the confusion. Post your wallet issue below, but first, run through this checklist. 80% of "problems" are solved here.

🚨 Before You Post: The 5-Minute Self-Help Drill

Step 1: The "Can't See My Tokens" Fix (Most Common)

1. Check your network. Are you on Ethereum Mainnet but your tokens are on Arbitrum? Click your wallet's network selector.

2. Add the token manually. Go to your wallet's "Import Token" or "Add Token" section.

3. Find the official contract address on the project's site or a block explorer like Etherscan.

4. Paste it. The symbol and decimals should auto-fill. Done.

Step 2: The "Transaction Stuck" Protocol

• DO NOT resend it repeatedly. You'll lose more gas.

• Go to a block explorer (e.g., etherscan.io).

• Paste your transaction hash (TXID) or wallet address.

• If it says "Pending": The network is congested. You can often "Speed Up" the transaction in your wallet by paying a higher fee.

• If it says "Failed": The transaction didn't go through. Your gas is lost, but your funds are safe. You can try again.

Step 3: The "I'm Scared I Got Hacked" Triage

• Go to revoke.cash RIGHT NOW.

• Connect your wallet.

• Look at the list of token approvals. Revoke anything for a dApp you don't recognize or use.

• This does NOT move your funds. It just removes permissions for other contracts to spend them.

  ⚠️ CRITICAL WARNINGS

  • Support will NEVER DM you first. Anyone who DMs you offering help is a scammer. Report and block them.

  • NEVER, EVER share your 12/24-word recovery phrase (seed phrase). Not here, not in a DM, not on any website. It is the absolute master key to your wallet.

  • Bookmark official sites. Never click wallet links from Google ads, Discord, or Twitter. Go directly to metamask.io, phantom.app, etc.

  🛠️ Recommended Tools for Self-Service

  • Revoke Cash: (revoke.cash) – Manage token approvals.

  • WalletGuard: (Browser Extension) – Scans transactions for malicious behavior before you sign.

  • Chainlist: (chainlist.org) – Safely add new network RPCs to your wallet.

  Now, what's your issue? Post it below using the template. We're here to help.

  Remember: In self-custody, you are your own first line of support. Empowerment beats panic every time.

This is the definitive guide for taking back control.

That 5-minute self-help drill solves the vast majority of panic posts.

Empowering users with this checklist is the best form of community security.

The critical warnings are not suggestions; they are the law of the land.

Turning panic into a systematic diagnostic process is a genuine public service.

Outstanding work. This is how we build an informed and resilient community.

It transforms fear into competence, one checklist at a time.

This does more to protect people's assets than any single piece of code could.

Thank you for creating this essential, actionable, and scammer-resistant resource.

The critical warnings are not suggestions; they are the law of the land.